Please read the terms and conditions below before making a purchase through this website.

The order of products present on the website www.maelissfont.com is conditioned by the acceptance of these conditions by the buyer. Agreeing to these conditions is legally binding.

Article 1. General

The conditions listed here express all the terms binding both party. The buyer must accept them in their entirety.

These terms and conditions are applicable through this website but do not concern sales through over means of distribution. They can be found on www.maelissfont.com They take precedence over any other terms and contradicting documents.

The seller and the buyer agree that the conditions listed there dictate their relationship. The seller reserves the right to change these conditions. They will then be applicable at the time they're updated.

If a condition was found missing, French law regarding sales and services will be the reference.

These conditions are valid until the 31/12/2024.

Article 2. Object

These terms and conditions determine the rights and obligations of all parties involved in the contect of the online sale of products from seller to buyer, on the website www.maelissfont.com, in accordance with rules which dictate online sales.

Article 3. Pre-contractual information
3.1. The buyer must aknowledge that the following conditions were communicated to them clearly and openly during the ordering process:

• The specificities of the product ;
• the price of the product ;
• the delay in which the seller promises to deliver the goods, no matter the price ;
• the information pertaining to the identity of the seller, their contact information, their legal company information, information relating to legal garantees and other contractual information.

3.3. The seller will give the seller the following information:

• their name or corporate name, the company's geographic address and if needed its head office's address, as well as its email address ;
• the payment terms, the delivery terms and the claim terms ;
• the terms relating to legal garantee referencing the articles L. 217-4 to L217-14 of the lawful guarantee against hidden vices in accordance with the article 1641 of the Civil Code.

3.4. Regarding digital content, the seller indicates: all the possible issue of compatibility that they ought to be aware of.

Article 4. The order

The buyer may order items online through the shop's catalogue and by filling a form, for any product with stock availability. If an item becomes unavailable, the buyer will be informed through e-mail.

For the order to be processed, the buyer will need to accept the terms and conditions. They will also need to indicate their address and choose the delivery method. At last, they will need to choose a payment method and confirm it.

The sale will be considered final when:
– once the buyer receives an e-mail to confirm their order was processed.
– once the seller has received complete payment.

Every order results in acceptance of the price and the description of the products available. Any contest will happen in an exchange based on the following points.

In certain cases, such as an invalid payment, a mistake in the address or e-mail, or any other mistake from the buyer, the seller may reserve the right to block the order until its resolution.

Cancelling the order will result in a refund of the product, but the rest of the orders will remain final.

For any question relating to an order, the buyer can contact us at the following e-mail address: contact@maelissfont.com

Article 5. Digital sign

The procurement of the bank card and the confirmation of the order will constitute evidence of the buyer's consent:
– payment of sums due under the purchase order,
– signature and express acceptance of all operations carried out.

In case of a fraudulent use of the bank card, the buyer is asked to contact us at the following address as soon as they notice it: contact@maelissfont.com

Article 6. Proof of transaction

The digital registers, kept in the seller's computer systems under reasonable security conditions, are considered proof of communication, of orders and of payments between buyer and seller. Archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.

Article 7. Product information

The products governed by these general conditions are those which appear on the seller's website and which are indicated as sold and dispatched by the seller. They are offered within the limits of available stocks.

The products are described and presented with the greatest possible accuracy. Likewise, the photographs of the products are as faithful as possible but cannot ensure a perfect similarity with the good offered, in particular with regard to the colors. 

Article 8. Price

The seller reserves the right to modify the prices at any time. However, the price at the time of the order will prevail over any new change. Prices are in euros. They do not account for the delivery fee, invoiced in addition, and indicated before the validation of the order. Prices account for the VAT and any lawful change will be applied accordingly. International orders are exonarated from the TVA, and are at the charge of the buyer.

The payment must be finalized at the time of the order. At no time can the sums paid be considered as a deposit or down payment.

Article 9. Payment method

Any order comes with an obligation of payment, which means that placing the order involves payment by the buyer.

To pay for their order, the buyer can choose among all the payment methods, made available to them by the seller and listed on the seller's site. During the validation of the order form, the buyer guarantees the seller that they possess all necessary authorizations to use the method of payment of their choice. The seller reserves the right to suspend any order and any delivery in the event of refusal of authorization of payment by credit card from officially accredited bodies or in the event of non-payment. In particular, the seller reserves the right to refuse to make a delivery or to honor an order from a buyer who has not fully or partially paid a previous order or with whom a payment dispute is in progress. The seller has implemented an order verification procedure intended to ensure that no one uses the bank details of another person without their knowledge.

As part of this verification, the buyer may be asked to send the seller by e-mail a copy of an identity document and proof of address. The order will then only be validated after receipt and verification by the seller of the documents sent.

Payment of the price is made when ordering. Payments made by the buyer will only be considered final after effective collection of the sums due by the seller.

Article 10. Disponibilité des produits – Remboursement

The shipping times will be those indicated below, within the limits of available stocks. In cases of force majeure or during periods of closure of the online store which will be clearly announced on the home page of the site, the shipping times may be affected. Shipping times begin from the date of registration of the order indicated on the order confirmation email.

For deliveries within Metropolitan France, the deadline is 5 to 9 days from the day following the registration of the order.

For deliveries on the territory of the European Union, the deadline is 10 to 20 working days from the day following the registration of the order.

For deliveries to international countries, the deadline is 15 to 25 working days from the day following the registration of the order.

In the event of non-compliance with the agreed delivery date or time, the buyer must contact the seller to perform it within a reasonable additional period, before considering a termination of the contract. In the absence of execution at the end of this new period, the buyer may freely terminate the contract. The buyer must complete these successive formalities by letter with acknowledgment of receipt or in writing on another durable medium.

The contract will be considered resolved upon receipt by the seller of the letter or writing informing them of the resolution, unless the service was performed in the meantime. However the buyer may terminate the contract, if the dates or deadlines seen above constitute for them an essential condition of the contract. In this case, when the contract is resolved, the seller is required to reimburse the buyer for all the sums paid, at the latest within 14 days following the date on which the contract was terminated.

In case of unavailability of the product ordered, the buyer will be informed as soon as possible and will have the possibility of canceling their order. The buyer will then have the choice of requesting either a refund of the sums paid within 30 days of their payment at the latest, or a replacement for the product chosen.

Article 11. Terms of delivery

Delivery refers to the transfer of the good to the customer. It can only happen after confirmation of payment by the seller's bank. The products ordered are delivered according to the following methods: Tracked letter and Tracked Colissimo for orders within Metropolitan France ; Letter, Tracked letter, International tracked colissimo and Delivengo package for other destinations.

Les produits sont livrés à l’adresse indiquée par l’acheteur sur le bon de commande, l’acheteur devra veiller à son exactitude. Tout colis renvoyé au vendeur à cause d’une adresse de livraison erronée ou incomplète sera réexpédié aux frais de l’acheteur. L’acheteur peut, à sa demande, obtenir l’envoi d’une facture à l’adresse de facturation et non à l’adresse de livraison, en validant l’option prévue à cet effet sur le bon de commande.

If the buyer is absent on the day of delivery, the delivery person will leave a notice in the mailbox, which will allow them to collect their package at a later time. If at the time of delivery, the original packaging is damaged, torn, open, the buyer must then check the condition of the items. If they have been damaged, the buyer must imperatively refuse the package and note a reservation on the delivery note (package refused because it was opened or damaged).

It is advised that the buyer indicate on the delivery note accompanied by their signature any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products, etc.). 

Article 12. Transfert of risk

The transfer of ownership will only take place after full payment of the price by the buyer, regardless of the delivery date. 

Delivery is deemed to have been made upon transfer of the products ordered by the seller to the buyer or through a third party designated by the latter. 

Article 13. Legal guarantee of conformity

Maëliss Font – 2 Chemin de Vernoyes – 15130 Sansac-de-Marmiesse – France guarantees the conformity of the goods, allowing the buyer to make a request under the legal guarantee of conformity provided by the articles L. 217-4 to L. 217-14 of the French Consumer Code or the guarantee of defects which can be found in the articles 1641 and following of the French Civil Code

In the event that this legal guarantee of conformity must be implemented, it must be kept in mind that:
– the buyer has a period of 2 years starting with the delivery of the goods to issue a request;
– the buyer can choose between having the good repaired or replaced, in accordance to the cost conditions provided by article L. 217-9 of the French consumer code;
– the buyer must provide proof of the existence of the lack of conformity of the good during the 24 months following the delivery of the good;
– the buyer can decide to implement the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the French civil code. In this case, he can choose between the resolution of the sale or a reduction of the price in accordance with article 1644 of the French civil code.

Article 15. Emergencies

Any circumstance beyond the control of all parties preventing the execution under normal conditions of their obligations are considered as causes for exemption from their obligations and lead to their temporary suspension. The party invoking the circumstances referred to above must immediately notify the other party of their occurrence, as well as of their resolution.

All facts or circumstances external to the parties, unforeseaable, inevitable, beyond their control and which cannot be pretevented, despite reasonable effort will be considered emergencies. In addition to those usually retained by the jurisprudence of the French courts and tribunals, these cases will be considered emergencies: the blockage of means of transport or supplies, earthquakes, fires, storms, floods, lightning, the shutdown of telecommunications networks or difficulties specific to telecommunications networks external to customers.

The parties will come together to examine the impact of the event and agree on the conditions under which the performance of the contract will be continued. If the emergency lasts longer than three months, these general conditions may be terminated by the injured party.

Article 16. Intellectual property

The content of the website (technical documents, drawings, photographs, etc.) remains the property of the seller. Buyers agree not to make any use of this content; any total or partial reproduction of this content is strictly prohibited and is likely to constitute an offense of counterfeiting.

It is strictly forbidden to use the work of Maëliss Font in the database of an Artificial Intelligence (AI) with the purpose of generating images/illustrations. Any violation of this article will constitute an act of plagiarism and expose the user to legal proceedings.

Article 17. Digital data and Freedoms

The personal data provided by the buyer is necessary to process their order and to generate invoices. They may be communicated to the seller's partners responsible for the execution, processing, management and payment of orders.

Article 18. Partial non-validation

If one or more stipulations of these general conditions are held to be invalid or declared as such according to a law, a regulation or following a final decision of a competent jurisdiction, the other stipulations will retain their full force and scope.

Article 19. Non-waiver agreement

If one of the parties do not act on a breach by the other party of any of the obligations referred to in these general conditions, it cannot be interpreted for the future as a waiver of the obligation in question.

Article 20. Title

In the event of difficulty of interpretation of any title appearing at the head of the clauses, and any of the clauses, the titles will be declared non-existent.

Article 21. Language of the contract

These general conditions of sale are written in French. In the event that they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.

Article 22. Applicable law

These general conditions are subject to the application of French law, to the exclusion of the provisions of the Vienna Convention. This is the case for the rules of substance as well as for the rules of form. In the event of a dispute or complaint, the buyer will first contact the seller to obtain an amicable solution. The French courts will have sole jurisdiction.